How do I qualify for this service?

A feasibility check is the first step towards checking if you qualify for fibre. We use your GPS co-ordinates or physical street address to check if there is fibre in your area. This allows us determine the distance between your address and the fibre line so we can calculate the minimum uptake required to begin fibre installation.

Why does there have to be a minimum uptake?

Fibre installation is a costly process as trenches have to be dug for the fibre to be laid in the ground from the access point to your home. Taking that into consideration Cybersmart has endeavoured to carry the cost of the fibre installations making it affordable for home users. The minimum uptake allows us to ensure that the fibre installation is viable in the surrounding area.

How can I get my neighbours to sign up?

The Lightspeed brochures and promotional material is available to the public on our website. Feel free to distribute these documents to prospective neighbours or refer them to our website.

What is the turn-around time for an installation?

Once installation has been approved and reticulation of the building has commenced, the turn-around time is approximately 90 days. If your building is already reticulated, installation time is approximately 14 days. To see if your building is ear-marked for fibre or already has fibre, click here.

What are the contract periods?

This Lightspeed service is available on month to month and 12 Months contract terms.

What are the installation fees?

The installation costs vary based on contract term. All installation fees are once off payments. 12 Months – R999. Month to month – R1499.

Do I need a router?

Cybersmart will provide a wired router for the service to run on. In the event of service cancellation the router will be returned to us as it remains the property of Cybersmart.

Can I choose/keep my telephone number?

Existing telephone numbers can be ported at no cost.
For new telephone numbers there is a once-off fee of R50 and the option to select any available number.

Do I need to keep my telephone lines?

This service offers VoIP (Voice over IP) so landlines or line rental is not required.

What is the contention ratio?

Lightspeed Home Fibre is a best effort service.

Is there a Fair Usage Policy?

Capped Products do not have a Fair Usage Policy.