How do I qualify for this service?

Home Fibre services are available in Cybersmart precincts and to homes along our Build Routes. A feasibility check is the first step towards checking if you qualify for fibre. We use your GPS coordinates or physical street address to check if there is fibre in your area. You can also consult the list of buildings in which we have live services or to which we are planning services.

What is the turn-around time for an installation?

Once installation has been approved and reticulation of the building has commenced, the turn-around time is approximately 90 days. If your building is already reticulated, installation time is approximately 30 days. To see if your building is ear-marked for fibre or already has fibre, view our list of buildings.

What are the contract periods?

Our Home Fibre Services are available on a month to month basis. You need to provide one calendar month’s notice if you wish to cancel.

What are the activation fees?

Activation Fees vary based on the service you select.

Do I need a router?

We provide a wired fibre router over which the service runs. This router remains our property and needs to be returned to us, if you cancel your service. The router has basis wifi (up to 20Mbps). To achieve higher speeds over wifi should plug your own 802.11ac wireless access point into our router.

Can I keep my current telephone number?

Yes, we will port your current telephone number at no cost.

Do I need to keep my current telephone line to have a Home Fibre service?

No. Our service offer VoIP (Voice over IP) and so a landline is not needed.

What is the contention ratio?

Lightspeed Home Fibre is a best effort service.

Is there a Fair Usage Policy?

Capped Products do not have a Fair Usage Policy.